Frequently Asked Questions

The currency for settlements with e24cloud is set during account registration, once selected currency is permanently assigned to the account and it is not possible to change it. If you want to change the currency, we suggest creating a new account and choosing the currency you are interested in.
Yes, make an S3 backup and with that you can download that backup.
Yes, a fee is charged for each subsequent IP address in accordance with the price list or individual agreement. Adding and removing addresses does not require a server restart.
It is not possible to select a specific date and time for automatic backups. This is due to the fact that the our backup system itself chooses the moment of the least load on the infrastructure and performs backups at this time.
It is possible to send us an ISO image of the system, which we can provide, but the installation and administration of the server are entirely up to the user - our role is limited to providing the image for installation on the server.
All actions on the server are possible as long as they are in accordance with Polish law and the terms of our service.
Thanks to full root access, every e24cloud user can configure their server in any way they want. We do not limit the ability to install your own software.
To delete an account, please send a request to our Customer Support. Account deletion is permanent and there is no possibility to restore it or create a new account using already used data.
You can find a detailed instruction for this operation here.
The installation process takes a few minutes. In the Customer Panel, in the server details, you can check the progress of the installation process. In case of a prolonged installation time, please contact the Customer Support department.
Unfortunately, this is not possible. Virtual servers are securely deleted, which means that there is no technical possibility to recover any data from them.
The password change procedure is described in detail in this article.
A server in a disabled state with an assigned IP address is charged a fixed fee according to the price list or individual contract, regardless of its configuration. In order to no longer be charged you must delete the server. The total cost of the cloud is also affected by active additional services, such as backups, connected IP addresses, etc. - the fees for these are independent of the server status.
According to IaaS service model, we provide infrastructure, hardware platform and operating system, while server administration and installation of development and runtime environment is up to you. We also offer server administration service, if you are interested in this service, please contact our technical support department.
Yes, there is a possibility.
1. NOpen the "Network and sharing center" (icon in the bottom right of the screen or in the control panel).
2. Select "Change adapter settings".
3. Right-click on the network connection and select "Properties".
4. Double-click "Internet Protocol Version 4 (TCP/IPv4)".
5. Click the "Advanced" button
6. In the "IP Addresses" field, click "Add"
7. In the new window, enter the additional IP address and mask.
e24cloud servers are located in both Beyond.pl data centers located in Poznań. You can choose the location of your virtual server when you create it.
Yes, it can be done in the client panel. Detailed instructions can be found on this page.
Yes, it is possible. In order to do that, please contact us by creating a request in the Technical Support tab in the Customer Panel and send us your company's contact details and the data you will need to issue an invoice.
Any software can be installed in e24cloud.
Yes, it is possible to create virtual local networks using VxLAN between e24cloud servers - more information on this topic can be found here. Additionally, you can use modern L3 networks to create a Virtual Data Center - more information on this topic can be found here.
Yes, of course, it is possible to plug in your own domain. You can find more information here.
In case of lack of funds and non-payment, the server will be suspended and then after 7 days from the moment of depletion, the server will be automatically deleted. During this time, charges will be collected as if the server was deactivated, while preserving the IP. The information on how long the funds will be enough can be found in the customer panel, in the Payments tab. Additionally, there is an option to configure automatic payments which will help avoid server deletion.
The nominal MTU (Maximum Transmission Unit) value is 8950 bytes.
Cloud servers are billed in the hourly basis (Pay-As-You-Go) - for each started hour of work a specific amount is charged calculated on the basis of the current server parameters and its additional resources. Servers can be created, scaled and deleted at any time, depending on your needs. There is no need to declare in advance for how long the server will be needed.
We use the QEMU/KVM virtualization.
Our servers have Intel Xeon processors with a clock speed of 3 to 3.5 GHz.
When the operating system frees up space, it does not zero out the abandoned sectors, so the backup mechanism is unable to distinguish between the freed sectors and the occupied ones. This and other mechanisms of disk space operation cause there to always be differences between the size of the disk and the backup.
When shutting down the server, a window appears asking >Do you want to keep the IP address? If you check No, a random free IP address is assigned to the server when it is turned on again.
The price for maintaining a backup is fixed - the rate is in accordance with the price list or an individual agreement. A change in the fee charged may be a result of the amount of data you have archived. The more data you archive, the higher the cost of backup will be. However, if you still have any doubts about the costs of your cloud, please contact our Technical Support.

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