Long-term Contracts

A term contract is a sales model that involves entering into an agreement for a period of no less than 24 months. Settlement takes place in two key areas:

1. The first element of the contract is fixed monthly resource consumption. In this case, the customer declares a specific amount of resources, such as virtual central processing units (vCPU), RAM, hard disk drives (HDD), solid-state drives (SSD), backup services, and internet bandwidth. Charges for these resources are made in advance, in regular monthly cycles, covering each billing period. It’s worth emphasizing that even if the customer utilizes a smaller amount of resources than initially declared, charges are incurred in full.
   
   
2. The second aspect of the contract involves potential exceeding of declared resources from the fixed consumption. These additional resources are charged at the end of each billing period. It’s crucial to note that charges for excess usage are calculated down to the hour, based on actual resource utilization. They can encompass both resources included in the fixed consumption and other components of services provided by the e24cloud platform.

It’s worth noting that the rates for charges, both for fixed monthly consumption and for potential exceedances, are individually agreed upon with the customer in each case.

A customer using our services has the ability to create multiple projects within a single account. Each of these projects can be covered by a separate term contract. This flexibility allows for better cost control and adapting the billing model to the specific needs of the customer.

Furthermore, there’s an option to use mixed billing models. This means that certain projects can be subject to term contracts, while others will be subject to standard pay-as-you-go charges. This hybrid strategy allows for adjusting payments to the diverse characteristics of projects and optimizing costs efficiently.

Variants of the e24cloud service model

From the technical side, in case of settlement via long-term contracts, we can distinguish three variants of the e24cloud service model:

1. Shared Cloud - operating principles are the same as operating on the environment in the Prepaid model, i.e. both computing power resources (CPU, RAM) and storage resources (HDD and SSD) are shared.
   
   
2. e24cloud Private Cloud with shared storage resources - in this solution we get our own physical hosts, which guarantee us that all computing power is available only to us. Thanks to their separation from the rest of the clients, we get the option of enabling HyperThreading on processors, which is turned off by default (for security reasons) and a real influence on how exactly CPU overbooking looks. Storage resources are still shared with other e24cloud clients and based on the standard storage resource efficiency model.
   
   
3. e24cloud Private Cloud - a solution that gives us a completely separated cloud environment with own physical hosts and data storage. This model, apart from the possibility of running HyperThreading and controlling overbooking of the CPU, also gives us the opportunity to build storage tailored to our needs, set our own performance limits on disks, and to use solutions not available in other models, such as NVME disks.

If you are interested in this model of billing, please contact us through the Customer Panel by submitting a ticket in the Technical Support tab or via e-mail.

Updated on 05 Sep 2023